Water Quality Concerns

Cloudy/Dirty/Unusual Odor or Taste

Whether you are experiencing cloudy or dirty water or your water has developed an unusual odor or taste, let the Water Production Division know immediately so that they may investigate the situation. If the problem is easily recognizable, the division will give you advice by phone. For example, water may occasionally become discolored due to water main breaks, fires that use a high volume of water, or problems at the water plant.

These problems usually show up in your home as turbid water. The water is safe from harmful bacteria but unpleasant for consumption and use.  While it may not be visually appealing, it is safe to drink and continues to meet all federal and state drinking water standards. There are no health hazards associated with discolored water. It merely contains sediments due to sudden changes in pressure in the system. When the cause of the problem is corrected, the sediments will be flushed from the system. Do not wash clothes because the sediments may cause stains. If the problem appears more serious or is unable to be solved by phone, call the City of Alamogordo Water Production Division at 575-437-5991 or by completing the form at the bottom of this page, and we will dispatch an operator.

Low-Pressure Complaints

Some typical problems that can lead to low water pressure are:

  • Elevation
  • Home valves
  • Mineral deposits
  • Peak periods
  • Pressure regulators
  • Water leaks

You can find more information regarding pressure in the Alamogordo Domestic Water System here.

Report a Water Quality Concern

  1. Tell us the location of the water quality issue so we can dispatch one of our certified water operators to investigate the issue.

  2. Anything else we should know about the issue?

  3. Call before sending an operator?
  4. Call before sending an operator?
  5. Best time to respond to inquiry?
  6. Taste & Odor
  7. Dirty Water
  8. Flow / Pressure
  9. Information Request
  10. Leave This Blank:

  11. This field is not part of the form submission.